Job Title：Customer Service Representative
The Number：1

Job Responsibility:

- Listen to customers' questions and concerns, and provide answers or responses
- Provide information about products and services
- Take orders, calculate charges, and process billing or payments
- Review or make changes to customer accounts
- Handle returns or complaints
- Record details of customer contacts and actions taken
- Review and select standard responses for answers or solutions
- Refer customers to supervisors or more experienced employees

Required:

- Education: Bachelor or above
- Experience: at least 2 years working experiences
- Positive/aggressive working attitude, teamwork mindset;clear thinking logic, good EQ
- Basic capability in English
- Good in Microsoft tools especially in Word, Excel

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